Michael Pinney

Design at Packfleet.

With over 14 years experience designing and leading in companies of all sizes, I've worked across 0-1 fledgling startups, scale ups who have found product market fit and multinationals with millions of customers.

Outside of my day job, I co-host the podcast thistbh with Will Thomas where we discuss product design and leadership with people from around the world and I also help run a community for design folk called Triangles, based mostly in and around London; Come join us!

Reinventing the mortgage process for Borrowers, Brokers, Underwriters & Investors

As Head of Design at LendInvest I've embedded design from the ground up and now lead a tightly knit team of designers and researchers while overseeing design strategy, product design and branding across the entire business.

The products and tools we've designed were fundamental to LendInvest's IPO in Summer'21 and continue to be the foundation of the business going forward.

Key achivements:

  • Reducing the time to process new applications by 83%, as a direct result of design interventions.
  • Establishing the company's first dedicated design systems team.
  • Implemented radically new ways of working for design and the wider organisation.

Putting teachers first with Education First

Education First are the market leaders in language education and the people who enable them to hold this title are their world class teachers. Working as part of a team spanning across three continents, I led the design of an internal tool which provides EF's teachers with the world class experience they deserve.

Redesigning Eurosport from the ground up

Whilst at Eurosport I led a number of cross team activities which culminated in a rearchitected service IA, a user centric approach to product strategy, their first design system and a unified vision for the experience which would serve their 200M+ users.

thistbh — A podcast about design

Have a listen to our latest episode below and subscribe if you like what we're doing.

Employment 2024 — Now Design
2020 — 2023 Head of Design
2019 — 2020 Lead Product Designer
Education First
2017 — 2019 Senior User Experience Designer
2016 — 2017 Senior User Experience Designer
2015 — 2016 Senior User Experience Designer
2015 — 2015 User Experience Designer
2012 — 2015 User Experience Designer
2010 — 2011 Creative Technologist
Lowe Profero
Education 2006 — 2009 BA (Hons) Graphic Design: New Media
University for the Creative Arts