Michael Pinney

Building a delivery service for the future.

Packfleet are a new courier company in the UK looking to radically improve the delivery experience for everyone involved. From the people receiving a delivery, to the company sending it and all the folks in the middle like drivers and warehouse managers. So far things are going pretty well!

I lead design across the whole business working on tooling, branding, sales and operations. I'm also the product owner for our Recipient Experience, defining the roadmap and strategy for this essential part of the business.

Reinventing the mortgage process for Borrowers, Brokers, Underwriters & Investors

As Head of Design at LendInvest I embedded design from the ground up and lead a tightly knit team of designers and researchers while overseeing design strategy, product design and branding across the entire business.

The products and tools we designed were fundamental to LendInvest's IPO in Summer'21 and continue to be the foundation of the business going forward.

Key achivements:

• Reducing the time to process new applications by 83%, as a direct result of design interventions.
• Establishing the company's first dedicated design systems team.

Putting teachers first with Education First

Education First are the market leaders in language education and the people who enable them to hold this title are their world class teachers. Working as part of a team spanning across three continents, I led the design of an internal tool which provides EF's teachers with the world class experience they deserve.

Redesigning Eurosport from the ground up

Whilst at Eurosport I led a number of cross team activities which culminated in a rearchitected service IA, a user centric approach to product strategy, their first design system and a unified vision for the experience which would serve their 200M+ users.

Key achivements:

• Eastablished Eurosports first Design System.
• Redesigned Sign Up process contributing to EuroSport Player subscriptions increasing over 300%.
• Consolidated match day experiences improving discovery and return use.